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Terms & Conditions

We maintain this website for your use, please feel free to browse this site. This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Product (Products) listed on our website www.immaculateclothing.com (our site) to you. Please read these terms and conditions carefully before ordering any Product from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

1. INFORMATION ABOUT US

www.immaculateclothing.com is a site operated by Immaculate Clothing Limited (we)(us). We are registered in England and Wales under company number 7404826 and with our registered office atPavilion View, 19 New Rd, Brighton, East Sussex, BN1 1UF, UK.

2. YOUR STATUS

By placing an order through our site, you warrant that:

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. No offer submitted by you for the purchase of Product shall be accepted until we have confirmed receipt and acceptance of the offer by e-mail. Acceptance is deemed effective upon us sending the e-mail (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.

3.2 The Contract will relate only to those Product(s) whose acceptance we have confirmed in the Order Confirmation. We will not be obliged to supply any other Product which may have been part of your order until the despatch of such Product has been confirmed in a separate Order Confirmation.

4. CONSUMER RIGHTS

4.1 You may cancel a Contract at any time within a seven working day "cooling-off" period, beginning on the day after you received the Product. In this case, you will receive a full refund of the price paid for the Product in accordance with our refunds policy (set out in clause 7 below).

4.2 To cancel a Contract, you must inform us in writing. You must also return the Product to us immediately, in the same condition in which you received it, and at your own cost and risk. You have a legal obligation to take reasonable care of the Product while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4.3 Details of this statutory right, and an explanation of how to exercise it, are provided in the Order Confirmation. This provision does not affect your statutory rights.

5. PRICE AND PAYMENT

5.1 The price of the Product shall be our quoted price (except in case of obvious error) or if none is given the price in our current published product catalogue.

5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

5.3 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our acceptance procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

5.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

5.5 You shall be liable to pay our charges for delivery, which will vary depending on your location and the value of your order. Please refer to the delivery section for a list of delivery charges.

5.6 All charges must be paid prior to delivery. Legal ownership in the Goods remains with us until full payment has been received by us.

6. AVAILABILITY AND DELIVERY

Your order will usually be despatched within 2 working days of the date of the Order Confirmation and delivered within 2 working days of the despatch date (for UK delivery) or within 7 working days of the despatch date (for non-UK deliveries) unless there are exceptional circumstances.

7. OUR RETURNS AND REFUNDS POLICY

If you are unhappy with any Product you have purchased from us and notwithstanding the provisions of Clause 4:

7.1 Simply return it to us in its original condition with your Order Reference Number within 28 days of despatch and we will issue a refund for the price of the item. This does not affect your statutory rights.

7.2 Please complete the information on the back of the Despatch Note and include that with your parcel to let us know the reason for the return. We recommend that you obtain proof of posting. Please send your return to:

21 Cromwell Court
Cromwell Road
Hove
BN3 3EF
United Kingdom

7.3 When you return a Product to us:
(a) If you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the original cost of sending the item to you.

(b) If you have returned the Product to us after the end of the seven day cooling off period (see clause 4.1 above) and before the expiry of 28 days following the date of despatch, we will process the refund due to you as soon as possible. The refund will be for the price of the Product. In this instance, only if we have despatched a faulty or incorrect item to you, will your refund include the price of the Product and the original delivery charge incurred in sending it to you.

7.5 We will usually refund any money received from you using the same method as you originally used to pay for your purchase.

8. IMPORT DUTY

8.1 If you order Product from our site for delivery outside the UK, it may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

8.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Product are destined. We will not be liable for any breach by you of any such laws.

9. OUR LIABILITY

9.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which Product of the kind are commonly supplied.

9.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement.

9.3 This does not include or limit in any way our liability:

9.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:

10. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11. NOTICES

All notices given by you to us must be given to 21 Cromwell Court, Cromwell Road, Hove, BN3 3EF. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

12. TRANSFER OF RIGHTS AND OBLIGATIONS

12.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

13. EVENTS OUTSIDE OUR CONTROL

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

14. WAIVER

14.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

14.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

14.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above.

15. SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. ENTIRE AGREEMENT

16.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

16.2 We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

16.3 Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

16.4 Nothing in this clause shall limit or exclude any liability for fraud.

17. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

17.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

17.2 You will be subject to the policies and terms and conditions in force at the time that you order Product from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Product).

18. COPYRIGHT

The legal ownership and any copyright or other intellectual property rights in this site and its design, text, graphics, software and all other material on the site shall belong to us at all times, unless otherwise stated. You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of this site or its material shall otherwise be reproduced, transmitted or made available on a network without prior written permission by us.

19. TRADEMARKS

All trade marks, logos, and service marks displayed on this site are either registered or unregistered trade marks of Immaculate Clothing Limited. These may not be used without the prior written permission of Immaculate Clothing. Immaculate Clothing will enforce its intellectual property rights, without hesitation, to the fullest extent of the law.

20. ACCURACY OF INFORMATION

While every effort is made to ensure that information is contained on this site is correct, Immaculate Clothing makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law.

21. LINKS

You may activate links in this site leading to websites which are not under the control of Immaculate Clothing and therefore any responsibility or liability for the material on the linked site is excluded by Immaculate Clothing.

22. FRAMING/LINKING

Any framing of or linking to this site is prohibited without the proper written permission of Immaculate Clothing.

23. MONITORING

Immaculate Clothing may from time to time monitor or review bulletin boards, transmissions, postings, discussions and the like on this site. Immaculate Clothing assumes no responsibility or liability in that respect and you are prohibited from utilising material that would give rise to an offence or liability for Immaculate Clothing.

24. THIRD PARTY

For the avoidance of doubt nothing in these terms shall confer on any third party any benefit or the right to enforce any term.

25. LAW AND JURISDICTION

Contracts for the purchase of Product through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

At Immaculate Clothing, we are committed to protecting your privacy. We use the information we collect from you to process orders and to provide a more personalised shopping experience.

What information do we collect and how do we use it?

When you order, we need your name, email address, registered cardholder address and delivery address (if different). This allows us to process and fulfil your orders and to notify you of your order status. We also ask for a telephone number, which enables us to contact you urgently, if there is a problem with your order. For some international deliveries this number may be given to couriers.

When you subscribe to our news bulletins or focus groups, we will ask you for your email address so we can contact you with any relevant Product or special promotions.

When you enter a competition or other promotional feature, we may ask for your name, address and email address so we can administer the competition and notify the winner.

Immaculate Clothing personalises your shopping experience by using your purchases to shape our future product offerings available on this site. We also monitor customer traffic patterns and site usage to improve and develop the design and layout of this site.

Will Immaculate Clothing disclose the information it collects to outside parties?

Immaculate Clothing does not sell, trade, or rent your information to others and is committed to protecting your privacy. Immaculate Clothing welcomes your questions and comments about privacy. Please send your enquiries to info@immaculateclothing.com

How does Immaculate Clothing protect customer information?

When you place your orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act of 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information.

What about cookies?

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they enable us to provide features such as 'Registered Shopper' and to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in this site however you may experience some technical problems (for example items put in your shopping basket may be lost).